Frequently Asked Questions

Before you use PosterGenius

1. Is PosterGenius compatible with Windows 7 and Windows 8?

2. Is PosterGenius compatible with the latest Mac OS version 10.9 "Mavericks"?

3. Is PosterGenius available for Linux?

Upgrading from a previous version

1. What should I know when upgrading from a previous version of PosterGenius?

Downloading, installing, purchasing and activating

1. How can I purchase a License for PosterGenius?

2. How will my copy of PosterGenius be delivered?

3. How do I install PosterGenius?

4. How can I activate PosterGenius?

5. Can I transfer my PosterGenius license to another computer?

6. What if I wish to format my hard drive after installing and activating PosterGenius?

7. What are the limitations of the free trial version of PosterGenius?

Using PosterGenius

1. How can I change the System of Units in PosterGenius?

2. What is the biggest poster size I can create with PosterGenius?

3. How can I resize the institution logos I have inserted into my poster?

4. How do I print out the posters I create with PosterGenius?

5. How can I deactivate Hyphenation in PosterGenius?

6. What are the file formats I can save my PosterGenius posters?

7. Can I edit a template?

Troubleshooting

1. What's the best way to report a problem?

2. Is there technical assistance provided for PosterGenius?

3. Why do I get a message "A Java Runtime Environment (JRE) or Java Development Kit (JDK) must be available in order to run PosterGenius. No Java virtual machine was found."

4. Why do I get an "Activation has failed" message?

5. Why does my poster crash when I save it with another name?

6. Why is my poster opening in an external Adobe Reader window?

7. I have activated PosterGenius properly, why do I receive a "No license found" message?

Beginning January 1, 2019, support for PosterGenius has ended.
No further maintenance updates, technical support, or product downloads will be available. Tutorials and FAQs will continue to be available on our website

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